Systems Conference / Workshop
Agenda

August 9th – 12th, 2021 

Conference Topics

Wolfgang Croskey - Automation to wow your Customers

We know we are to WOW our clients, but how do we handle that with all the demands of property management? Is it possible to use automation to increase client satisfaction and not come across as a robot? I say less and invite you to discover how automation can actually WOW your customers. 

Matthew Tringali - Success through a Self-Managing Team

Michael Gerber says, “If your business depends on you, you don’t own a business – you have a job.  And it’s the worst job in the world because you’re working for a lunatic!”  So, how do you become a passive investor in your own business?  In this session, we will cover the recipe: Company Culture + Goal Planning + Delegation + Proper Meetings + CLEAR KPI’s = Self-Managing Team.
 

Julie Mullinax - Systems with Remote Employees

Do you have remote employees?  Do you want to hire remote employees?  We have five remote employees that work in the property management industry and they will each go over what they do on a daily basis for CRM Properties and House Match.  You will see the systems they follow and it should give you more ideas of how you can take advantage of an amazing workforce.  We find that Remote Employees are usually unsuccessful because the companies do not have real systems and have trouble training these employees to perform the task.  We will show you how to succeed with remote team members.

Christopher Berkompas - What is stopping your business

Locate your business’s largest constraint, and learn a framework you can apply to optimizing any process and creating a culture of continuous improvement. 

Monday, August 9, 2021

Conference Starts

6:00 pm - 7:00 pm - LeadSimple Presentation

7:00 pm - 8:00 pm - PM Solutions Pro Presentation

8:00 pm - 12:00 am - Happy Hour!  

Tuesday, August 10, 2021

Green Room

8:00 am - 9:00 am

Coffee 

9:00 am - 9:15 am

Intro 

9:15 am - 10:15 am

Christopher Berkompas

What is Stopping your Business

10:30 am - 11:30 am

Matthew Tringali

Success through a Self-Managing Team

11:30 am - 1:00 pm

Lunch Buffet

1:00 pm - 6:00 pm

Work on Processes

Yellow Room

8:00 am - 9:00 am

Coffee 

9:00 am - 9:15 am

Intro 

9:15 am - 10:15 am

Julie Mullinax

Systems with Remote Employees

10:30 am - 11:30 am

Christopher Berkompas

What is Stopping your Business

11:30 am - 1:00 pm

Lunch Buffet

1:00 pm - 6:00 pm

Work on Processes

Red Room

8:00 am - 9:00 am

Coffee 

9:00 am - 9:15 am

Intro 

9:15 am - 10:15 am

Wolfgang Croskey

Automation to WOW your Customers

10:30 am - 11:30 am

Julie Mullinax

Systems with Remote Employees

11:30 am - 1:00 pm

Lunch Buffet

1:00 pm - 6:00 pm

Work on Processes

6:00 pm - 12:00 am - Happy Hour!  

6:00 pm - 8:00 pm - Dinner Group A Italian Restaurant

8:00 pm - 10:00 pm - Dinner Group B Italian Restaurant

Wednesday, August 11, 2021

Green Room

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Wolfgang Croskey

Automation to WOW your Customers

10:00 am - 12:00 pm

Work on Processes

12:00 pm - 1:00 pm

Lunch Activity

2:00 pm - 6:00 pm

Work on Processes

Yellow Room

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Matthew Tringali

Success through a Self-Managing Team

10:00 am - 12:00 pm

Work on Processes

12:00 pm - 1:00 pm

Lunch Activity

2:00 pm - 6:00 pm

Work on Processes

Red Room

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Christopher Berkompas

What is Stopping your Business

10:00 am - 12:00 pm

Work on Processes

12:00 pm - 1:00 pm

Lunch Activity

2:00 pm - 6:00 pm

Work on Processes

6:00 pm - 12:00 am - Happy Hour!  

6:00 pm - 8:00 pm - Dine on your own

8:00 pm - 10:00 pm - Bowling Tournament

Thursday, August 12, 2021

Green Room

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Julie Mullinax

Systems with Remote Employees

10:00 am - 11:00 am

Best money making and saving ideas video taped in two rooms and then sent to everyone after the conference ends. 

Yellow Room

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Wolfgang Croskey

Automation to WOW your Customers

10:00 am - 11:00 am

Best money making and saving ideas video taped in two rooms and then sent to everyone after the conference ends. 

Red Room

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Matthew Tringali

Success through a Self-Managing Team

10:00 am - 11:00 am

Best money making and saving ideas video taped in two rooms and then sent to everyone after the conference ends. 

Monday, August 9, 2021

Pre-Conference

8:00 am - 8:50 am

Paul Kankowski - Intro To Systems - Part A

Are you new to systems? This course is going to go over the basics of what you need to create a system. There will be no automation just the basics. We will work on creating a system together and what the key compenants are to creating a good system. If this is your first systems workshop this would be a great class for you because it is going to start the foundation for the rest of the week. You might think you have systems in place but are they the most effective and done correctly.

Wolfgang Croskey - Advanced Systems - Part A

You have heard of Zapier, maybe even built a few zaps, but are wanting more. This is a deep dive into Zapier. Red pill or blue pill... one leaves you where you are with paper checklists and hte other pill will open your eyes to what is possible.

intro2

9:00 am - 9:50 am

Paul Kankowski - Intro to Systems - Part B

Continuation of Part A

Wolfgang Croskey - Advanced Systems - Part B

Continuation of Part A

10:00 am - 10:50 am

Paul Kankowski - Move-In

How to set up an automated process that teaches tenant about all of your expectations called the Tenant University.

Matthew Tringali - Leading a Self-Managing Team with C.L.E.A.R. KPI's

You can't fix what you don't measure. But, what exactly should you measure to optimize your business? In this session, you will learn how to develop C.L.E.A.R. KPI's that will have an immediate impact on your business' progress.

Zach Berkompas - Intro to LeadSimple

Do you want to understand the nuts and bolts of taking a process from thought onto paper and then into LeadSimple? We will lay out a framework to think about you business in systems from paper to implemention in the leading workflow & process soluiton in the property management industry!

4

11:00 am - 11:50 am

Wolfgang Croskey - Move-In More Zaps

How to use Zapier really dial in your Move-in process

Matthew Tringali - Systems for a 3.75 Hour Workweek

Meetings aren't bad; bad meetings are bad. In this session, you will master the five essential meetings that only take 3.75 hours per week to lead your self-managing team.

Zach Berkompas - LeadSimple - Advanced Systems & Workflows

Learn how to use the advanced automation features of LeadSimple to automate Lease Renewals, streamline Delinquencies, ensure you don't ever drop the ball with Move Outs again, and much more! Flexible task assignment, relative due dates, automated emails/texts, editable fields in instructions, data sync with your property management software and others.

12:00 pm - 12:50 pm

Wolfgang Croskey - Emergency Communication Process

Learn how communication can help calm the seas of disasters and position you as the expert. Learn the tools that allow you to communicate to the masses but with a personal touch.

Paul Kankowski - Renewal Process

How To Make more money on renewals and make your owners think your are a rockstar by giving them detailed comps and keeping them informed. Keep your tenant informed with up to date information on where they are and what is needed to complete the renewal using autimated updates.

1:00 pm - 1:50 pm

Paul Kankowski - HOA Process

Management If you have a HOAs you know that it is a pain to resolve matters. How can you update owners more effeicently and resolve HOAs so that when they state you have not responded you have documented proof. This process shows how to deal with HOA issues easier.

Wolfgang Croskey - Maintenance Processes

Did work order #3567 get completed? Where is my check, I completed the work 4 days ago? Or my favorite... Why did I not get my normal amount this month? was there a repair? If these questions keep you awake at night or cause you stress, come and learn a few digital tools that can help you spend less time with toilets and more time in ways you enjoy.

2:00 pm - 2:50 pm

Paul Kankowski - Leasing Process

Do you have a smooth leasing process where things do not get dropped. We will show you how our leasing process and the importance of doing it the same each time so that all tenants receive a stellar experience.

Matthew Tringali - Culture Eats Strategy for Breakfast

Most core values and company mission statements are meaningless corporate gobbly gook. It turns out that properly utilizing the right core values is the most important step to having the right people in the right seats. In this session, you will develop core values to lead a self-managing team

Zach Berkompas - LeadSimple - Advanced Systems & Workflows

Learn how to use the advanced automation features of LeadSimple to automate Lease Renewals, streamline Delinquencies, ensure you don't ever drop the ball with Move Outs again, and much more! Flexible task assignment, relative due dates, automated emails/texts, editable fields in instructions, data sync with your property management software and others.

3:00 pm - 3:50 pm

Wolfgang Croskey - Tenant to Buyer Process

Are you leaving money on the table when a tenant moves out? Are you missing opotunities to help tenants become home owners? Learn a simple way to not miss out on opportunities that are availalbe at tenant move out.

Matthew Tringali - Stop Wandering in the Desert

Without a "Big, Hairy, Audacious Goal" you are just treading water. Setting long-term goals gives you a compass and a direction to plan out and achieve big things. In this session, you will develop your BHAG with concrete steps to success.

Zach Berkompas - LeadSimple - Intro to Lead Simple

Do you want to understand the nuts and bolts of taking a process from thought onto paper and then into LeadSimple? We will lay out a framework to think about you business in systems from paper to implemention in the leading workflow & process soluiton in the property management industry!

4:00 pm - 4:50 pm

Paul Kankowski - Owner & Property Onboarding Process

Are you providing the WOW experience for new owners? How can technology help ensure that every owner gets the same exoperience, regardless of how busy or distracted you may be.

Wolfgang Croskey - Renewal Process

How To Make more money on renewals and make your owners think your are a rockstar by giving them detailed comps and keeping them informed. Keep your tenant informed with up to date information on where they are and what is needed to complete the renewal using autimated updates.

5:00 pm - 5:50 pm

Paul Kankowski - Utility Process

Do you have remote employees taking care of the utility nightmare. We will show you how they can pay 20 different utility companies by following a process that is detailed and increase the amount of money we make as a company. The fines and fees are never being dropped now.

Wolfgang Croskey - Digital Signatures

With so many options, which one is the best? How do I know if the software will work with my processes.

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