Systems Conference / Workshop
Agenda

August 9th – 12th, 2021 

Conference Topics

Wolfgang Croskey - Automation to wow your Customers

We know we are to WOW our clients, but how do we handle that with all the demands of property management? Is it possible to use automation to increase client satisfaction and not come across as a robot? I say less and invite you to discover how automation can actually WOW your customers. 

Matthew Tringali - Success through a Self-Managing Team

Michael Gerber says, “If your business depends on you, you don’t own a business – you have a job.  And it’s the worst job in the world because you’re working for a lunatic!”  So, how do you become a passive investor in your own business?  In this session, we will cover the recipe: Company Culture + Goal Planning + Delegation + Proper Meetings + CLEAR KPI’s = Self-Managing Team. 
 

Julie Mullinax - Systems with Remote Employees

Do you have remote employees?  Do you want to hire remote employees?  We have five remote employees that work in the property management industry and they will each go over what they do on a daily basis for CRM Properties and House Match.  You will see the systems they follow and it should give you more ideas of how you can take advantage of an amazing workforce.  We find that Remote Employees are usually unsuccessful because the companies do not have real systems and have trouble training these employees to perform the task.  We will show you how to succeed with remote team members.

Christopher Berkompas - What is stopping your business

Locate your business’s largest constraint, and learn a framework you can apply to optimizing any process and creating a culture of continuous improvement. 

Monday, August 9, 2021

Conference Starts

8:00 pm - 12:00 am - Happy Hour & Registration! Room 560 

10:00 pm - Whiskey Tasting Event! - Sponsored by Second Nature Room 560

We will have 6 different whiskeys to taste. We will have Irish, Scottish Lowlands, Scottish Highlands, Kentucky Bourbon, Tennessee & Canadian. We will be testing who can guess what region each whiskey is from & bonus points if you can name the brand.

Tuesday, August 10, 2021

Green Room

Room: 460

8:00 am - 9:00 am

Coffee 

9:00 am - 9:15 am

Intro 

9:15 am - 10:15 am

Christopher Berkompas

What is Stopping your Business

10:30 am - 11:30 am

Matthew Tringali

Success through a Self-Managing Team

11:30 am - 1:00 pm

Panera lunch in the main room 

1:00 pm - 3:00 pm

Work on Processes

Paul Kankowski will help the group start to create the Tenant University.  Tenant University Link

https://docs.google.com/forms/d/1ZoYNwfE2PGbp2Gs8gk0kG3QgaEJkit3vaxpLJ3fUFq0/edit?usp=sharing

3:00 pm - 6:00 pm

Work on Processes

Matthew Tringali will work with a group on how to establish company rocks & core values. 

Yellow Room

Room: 360

8:00 am - 9:00 am

Coffee 

9:00 am - 9:15 am

Intro 

9:15 am - 10:15 am

Julie Mullinax

Systems with Remote Employees

10:30 am - 11:30 am

Christopher Berkompas

What is Stopping your Business

11:30 am - 1:00 pm

Panera lunch in the main room 

1:00 pm - 3:00 pm

Work on Processes

Wolfgang Croskey will help the group on New Owner Onboarding. 

3:00 pm - 6:00 pm

Work on Processes

Wolfgang Croskey & Paul Kankowski will help with the move-in process.  

Red Room

Room: 660

8:00 am - 9:00 am

Coffee 

9:00 am - 9:15 am

Intro 

9:15 am - 10:15 am

Wolfgang Croskey

Automation to WOW your Customers

10:30 am - 11:30 am

Julie Mullinax

Systems with Remote Employees

11:30 am - 1:00 pm

Panera lunch in the main room 

1:00 pm - 6:00 pm

Work on Processes

This is an open group working on all types of processes. Julie Mullinax will help with any questions. 

6:00 pm - 7 pm - Happy Hour!  560

7:00 pm - 9:00 pm - Casa Don Juan

1780 N Buffalo Dr, Las Vegas, NV 89128, - Transportation not included

9:00 pm -12:00 am - Happy Hour!  560

Wednesday, August 11, 2021

Green Room

Room: 460

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Wolfgang Croskey

Automation to WOW your Customers

10:00 am - 12:00 pm

Work on Processes Flow

Paul Kankowski will help the group with the tenant renewal process.  

12:00 pm - 1:00 pm

Panera lunch in the main room 

2:00 pm - 6:00 pm

Setting up review automation - Wolfgang & Paul

We will help you set up using grade us and zaps you can automatically generate google reviews, similar to companies that charge $500 a month. 

Yellow Room

Room: 360

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Matthew Tringali

Success through a Self-Managing Team

10:00 am - 12:00 pm

Work on Processes
Flow

12:00 pm - 1:00 pm

Panera lunch in the main room 

2:00 pm - 6:00 pm

Work on Processes

Red Room

Room: 660

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Christopher Berkompas

What is Stopping your Business

10:00 am - 12:00 pm

Work on Processes
Flow

12:00 pm - 1:00 pm

Panera lunch in the main room 

2:00 pm - 6:00 pm

Work on Processes

6:00 pm - 8:00 pm - Happy Hour!   Room 560

6:00 pm - 8:00 pm - Dine on your own

8:00 pm - 10:00 pm - Bowling Tournament

8:00 pm - 12:00 am - Happy Hour!   Room 560

Thursday, August 12, 2021

Green Room

Room: 460

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Julie Mullinax

Systems with Remote Employees

10:00 am - 11:00 am

Best money making and saving ideas video taped in two rooms and then sent to everyone after the conference ends. 

Yellow Room

Room: 360

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Wolfgang Croskey

Automation to WOW your Customers

10:00 am - 11:00 am

Best money making and saving ideas video taped in two rooms and then sent to everyone after the conference ends. 

Red Room

Room: 660

8:00 am - 9:00 am

Coffee 

9:00 am - 10:00 am

Matthew Tringali

Success through a Self-Managing Team

10:00 am - 11:00 am

Best money making and saving ideas video taped in two rooms and then sent to everyone after the conference ends. 

Monday, August 9, 2021

Pre-Conference - Madrid Room

9:00 am - 9:50 am

Paul Kankowski - Intro To Systems - Part A

Are you new to systems? This course is going to go over the basics of what you need to create a system. There will be no automation just the basics. We will work on creating a system together and what the key components are to creating a good system. If this is your first systems workshop this would be a great class for you because it is going to start the foundation for the rest of the week. You might think you have systems in place but are they the most effective and done correctly.

intro2

10:00 am - 10:50 am

Zach Berkompas - LeadSimple

Do you want to understand the nuts and bolts of taking a process from thought onto paper and then into LeadSimple? We will lay out a framework to think about your business in systems from paper to implementation in the leading workflow & process solution in the property management industry!

Learn how to use the advanced automation features of LeadSimple to automate Lease Renewals, streamline Delinquencies, ensure you don't ever drop the ball with Move-Outs again, and much more! Flexible task assignment, relative due dates, automated emails/texts, editable fields in instructions, data sync with your property management software, and others.

11:00 am - 11:50 am

Wolfgang Croskey - Advanced Systems

You have heard of Zapier, maybe even built a few zaps, but are wanting more. This is a deep dive into Zapier. Red pill or blue pill... one leaves you where you are with paper checklists and the other pill will open your eyes to what is possible.

11:50 am - 12:10 pm

Findigs - Application efficiency

Findigs will decrease times in screening tenants by combining screening and bank verification. See how this innovative company will save you time and money.

4

12:10 pm - 2:00 pm

Lunch at restaurant - PKWY Tavern Tivoli - 450 S Rampart Blvd, Las Vegas, NV 89145

2:00 pm - 2:50 pm

You will see how two companies perform their move-in process. Wolfgang will show you How To Use Zapier to Really Dial In Your Move-In Process & Paul will show you How to set up an automated process that teaches tenants about all of your expectations called the Tenant University.

3:00 pm - 3:50 pm

Paul Kankowski - Owner & Property Onboarding Process

Are you providing the WOW experience for new owners? How can technology help ensure that every owner gets the same experience, regardless of how busy or distracted you may be.

Wolfgang Croskey - Digital Signatures

With so many options, which one is the best? How do I know if the software will work with my processes?

4:00 pm - 4:20 pm

Pm Solutions Pro - Best Strategies on hiring remote employees

We will describe what to look for in hiring a remote employee. We will also answer all questions you might have about this process.

4:30 pm - 6:00 pm

Matthew Tringali

Most core values and company mission statements are meaningless corporate gobbly gook. It turns out that properly utilizing the right core values is the most important step to having the right people in the right seats. In this session, you will develop core values to lead a self-managing team.

You can't fix what you don't measure. But, what exactly should you measure to optimize your business? In this session, you will learn how to develop C.L.E.A.R. KPI's that will have an immediate impact on your business' progress.

Meetings aren't bad; bad meetings are bad. In this session, you will master the five essential meetings that only take 3.75 hours per week to lead your self-managing team.

Without a "Big, Hairy, Audacious Goal" you are just treading water. Setting long-term goals gives you a compass and a direction to plan out and achieve big things. In this session, you will develop your BHAG with concrete steps to success.

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